We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.
During your first appointment, a thorough medical and diagnostic work-up may be required. If you have completed any tests (blood test results, MRI within 6-months, X-Ray, CT scan, etc), please email these to our administration team prior to your appointment date so that our specialists can thoroughly review them prior to your appointment.
You are welcome to bring a support person to your appointment if you wish to do so.
If the condition relates to a Workers Compensation claim, please bring your claim number, approval letter for appointment, insurer details, name and contact details of your case manager.
Most of our specialists welcome DVA patients as they accept the rebate from DVA for your operation. If you are a Gold Card holder, then approval is straight forward. If you are a White Card holder, then approval will only be provided if it relates to a “Recognised Condition” that you were awarded the White Card for.
It is recommended that both Gold and White Card holders to get in touch with us to confirm your level of coverage for the operation you may require, so that approval can be coordinated if needed.
Some of our specialists offer telehealth consultations. Please contact us to learn more.
If you need to cancel an appointment, please telephone our clinic during business hours and allow at least 24 – 48 hours’ notice so that we can offer your appointment time to other patients that are eagerly waiting for a consultation. Same-day cancellations may attract a cancellation fee, which would need to be paid before further consultations are offered.
If you undergo surgery, the necessary post-operative appointments will be scheduled. These are important appointments to monitor your recovery progress and avoid complications.
